Metra is seeking input from the public through an online survey to ask what its customers, former customers and prospective customers think about a variety of potential fare and ticket options, including off-peak and reverse-commute pricing, one-day and seven-day passes, loyalty programs and other ideas. The survey also asks about the ease of understanding Metra’s Ventra App and zone-based fares, and allows respondents to provide additional comments about current fares and how they might be improved to meet their needs.
The survey results will be used to guide Metra’s decision-making regarding changes to fares and fare policies. Any proposed changes would be subject to further public comment before being implemented. The study is expected to be completed this summer.
The survey is available online at metrarail.com or surveymonkey.com/r/MetraFareStudy and is available until March 31, 2017.
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane and McHenry counties in northeastern Illinois. The agency provides service to and from downtown Chicago with 241 stations over 11 routes totaling nearly 500 route miles and approximately 1,200 miles of track. Metra operates more than 700 weekday trains, providing about 300,000 passenger trips each weekday.
