City Hall will reopen to the public during normal operating hours, Monday – Friday from 8:30 a.m. -5 p.m., on Monday, June 1. While the City is happy to welcome residents back, there will be certain limitations and restrictions required when entering the building to ensure proper social distancing.
The community is encouraged to continue to use contactless methods of conducting city business. Many services can be conducted online at elmhurst.org, by phone (630) 530-3000 or by using the drop box located in the City Hall parking lot. Non-cash payments are preferred for any business transactions at this time.
For the protection of the general public and city hall employees, visitors who must conduct business in person will notice the following changes when entering the building:
• The doors on the west side of the building (York Street) will only be used as an emergency exit. The doors on the east side of the building (parking lot) will be the only available entrance doors and will be used for exiting also.
• All individuals will be required to wear a mask for the entirety of their visit.
• All visitors must check-in with a lobby attendant and be prepared to answer a series of health questions. The attendant will also take each visitor’s temperature. Any individual with a temperature over 100.4 °F will be asked to return at a later time.
• Visitors must also provide the attendant with the purpose of their visit. The attendant will then direct the visitor to the appropriate counter. Please follow the markings on the floor and maintain social distancing of six (6) feet at all times.
• There will a limited number of visitors at any given time. Certain areas will continue to have restricted public access. Congregating will be prohibited. Please be prepared to return at a later time if necessary.
• All employees, residents and visitors who enter city hall will be required to use hand sanitizer and will be encouraged to wash their hands after their visit.
• Many offices will require a service appointment so please schedule ahead at 630-530-3000.
• Impromptu face-to-face meetings and non-essential meetings are restricted at this time.
It is imperative that any individual who is experiencing symptoms of COVID-19, which include fever, cough, and shortness of breath stay home for the well-being of others. Likewise, any individual who has been exposed to someone with the virus must take the same safety measures. If you fall into this category and still believe it is necessary to visit city hall to conduct business, please call 630-530-3000 to consult with a staff member on alternate options.
The City looks forward to welcoming residents back and are grateful for everyone’s understanding and cooperation of these necessary safety measures.
